Pay My Bill

Utilities Account Access

Manage Your Account

Log in or sign up for online billing with our secure system, to view and pay bills with a checking or savings account.

Pay with a Card

Make a one-time payment with a credit card.

• Payments post immediately
• Options to pay for multiple accounts with one transaction
• Accepting: Visa, MasterCard, Discover, American Express, Google Pay, Apple Pay

Customer service representatives are available by phone at 970-212-2900:

• 8 a.m.-5 p.m., Monday, Tuesday, Thursday and Friday
• 9 a.m.-5 p.m. Wednesday
• Closed major holidays.

Payments and account balance checks may be made with Visa, MasterCard, Discover or American Express using our 24/7 automated phone system.

V/TDD: Dial 711 for Relay Colorado

Send your payment and bill stub(s) to:

Fort Collins Utilities
PO Box 1580
Fort Collins, CO 80522-1580

Never mail cash. View the "In Person" tab for options for cash payments. 

SERVICES

Per City Code, utility service is provided at the request and with the consent of the property owner, and any unpaid utility charges constitute a perpetual lien on the property to which service was delivered.

RATES

Fort Collins Utilities reviews rates and adjusts them when necessary to reflect the cost of providing utility services. City Council approves rates by ordinance. Customers are assigned rate codes depending on their property type (residential or commercial) and the services provided to the property.

• For more information on rates, visit fortcollins.gov/rates

Electric:

Residential Rate

Time-of-Day pricing includes non-summer and summer on-peak and off-peak hours. For more information, visit fortcollins.gov/TOD.

Commercial Rate

Rates are assigned based on the customer’s electric demand and vary seasonally. For more information, visit fortcollins.gov/CommercialRates.

Streetlights

A portion of electric rates (approximately 1%) funds the operation and maintenance of the streetlight system.

Water

Water rates include a base charge. Residential and duplex rates have a three-tier structure. Multi-family and commercial customers pay seasonal rates.

Stormwater

Rates pay for construction and maintenance of the stormwater system to better protect Fort Collins during storms and floods. All developed properties within city limits pay stormwater fees. Service remains active, even if other utility services are inactive.

Wastewater

Rates for residential customers include a base charge and consumption charge, which are based on average water consumption billed during December, January and February (winter quarter average, or WQA). This charge is recalculated in April and applies until the following April. Minimum WQA is 3,000 gallons (4,000 for duplexes).

EXPLANATION OF TERMS

Actual Balance:

Applies to Even Pay customers only. This is the difference between actual charges and the Even Pay billed amount.

Base or Fixed Charge:

Pays for some of the costs associated with billing, metering, and/or system capacity for electric, water and wastewater.

Coincident Peak (cp):

Applies to large commercial and industrial customers only. Customers’ electric demand measured during the same hour that Platte River Power Authority experienced its monthly peak demand.

e:

Estimated meter reading.

Electric Demand or Facility Demand:

The rate or speed at which electricity is used.

Electric Energy or Electric Use:

Amount of energy, measured in kWh, used during the billing month.

kW:

Kilowatt, describes the rate at which electricity is used (demand).

kWh:

Kilowatt-hour, describes the amount of energy used.

Multiplier:

A factor applied to some meter readings to calculate actual usage.

Excess Water Use Fees:

Assessed on commercial and irrigation accounts when annual use exceeds the account’s allotment, which is determined by water supplies tied to the account. Details: fortcollins.gov/CommercialRates.

REA Fee:

Applies in annexed areas to compensate Poudre Valley REA for the loss of electric service territory. It is equal to 5% or 25% of the electric charges, and it ends after 10 years.

Service Charges and Fees:

Cover administrative costs related to service requests, manual meter reading, delinquency and other items. A late fee is assessed on unpaid balances after the due date. Review the services changes on this webpage, under the Service Charges and Fees drop down.

WQA:

Winter quarter average (see Wastewater above).

PRIVACY STATEMENT

The City of Fort Collins deeply appreciates the confidence of the customers we serve. We understand that to uphold that confidence, it is essential to protect the personal and confidential information we collect and utilize for our utility operations.

PAYMENT OPTIONS

Online, in person, mail and phone options are listed above under the Ways to Pay section.

• Login to view and pay bills electronically using a checking or savings account
• Make one-time payments using a credit or debit card.

Even Pay: Average out seasonal variations in utility charges. Restrictions apply.

CONTACT INFORMATION

• Visit the Customer Support page for contact info, to report a problem, and other assistance. 
• General City questions or comments: Visit Access Fort Collins

CUSTOMER ASSISTANCE

Payment Assistance

Call

• Catholic Charities – Larimer County: 970-484-5010
• La Familia/The Family Center: 970-221-1615
• Goodwill of Colorado: 888-775-5327
• Neighbor to Neighbor: 970-829-0296
• CSU (students, faculty and staff only) 970-491-8051

United Way 2-1-1: 970-407-7066

LEAP – Low-Income Energy Assistance and Affordability Programs: 970-212-2900

Weatherization: 970-617-2801

MyEnergy and MyWater: 970-212-2900

Discounted City Services: Get FoCo

PLEASE NOTE

Cuenta en Español:

Si usted quisiera recibir esta cuenta traducida al Español, por favor envie un correo electronico en Español a titlesix@fortcollins.gov or llame al 970-212-2900.

Customers with Disabilities:

Auxiliary aids and services are available for persons with disabilities. V/TDD: Dial 711 for Relay Colorado.

Hours:

Customer Service is open 9 a.m.-5 p.m. on Wednesdays and 8 a.m.-5 p.m. all other weekdays, excluding government holidays.

Meter Access:

Per City Code and Electric Services Rules and Regulations, meters are the property of the City. Safe and unobstructed meter access ensures accurate meter readings and continued utility service. Only Utilities employees may work on meters.

Protecting Electrical Equipment:

Customers are responsible for protecting their electrical equipment and computer data.

Rental Property Services:

Property owners and managers may request automatic transfer of utility services into the owner's name during tenant vacancies and written notification of pending discontinuance of service due to nonpayment. Service charges may apply.

Underground Utility Locates:

For your safety, call the Utility Notification Center of Colorado at 800-922-1987 at least two days prior to digging on your property.

Additional rules and regulations apply.

On your bill, you’ll see:

• Your Account Number
• Customer Name
• Service Address
• Bill Date and Date Due
• Amount Due

Your bill includes the various utility services you use, such as:

• Electric (TOD = Time‑of‑Day) energy
• Electric base charge
• Water (with tiers)
• Wastewater
• Stormwater

Each of these lines shows the service code, usage, and the charge for that service.

These are charts or tables that show your past usage:

• For water: Read Date, Days, Gallons Used, Gallons per Day
• For electricity: Read Date, Days, kWh Used, kWh per Day
  This helps you see how your usage changes over time.

• TOD Electric Energy and Water base charges depend on whether your account is residential or commercial.
• Water tiers: There are multiple tiers for water usage and a special tier for electric usage over 700 kWh (unless you use all‑electric heat).
• Wastewater (WQA): Based on average indoor water use (December-February). If your usage is below a threshold, you’ll be billed a minimum (for single‑family homes, the minimum is 3,000 gallons).
• • If you haven’t lived in the residence long enough to establish your own WQA, a median WQA (4,000 gallons) is used.
• Stormwater: This is a fixed fee, calculated by lot size and impervious surfaces (such as roofs, driveways, etc.).

Below a dotted line, there is a bill stub that contains essential details (account number, amount due, etc.). If you pay by mail or in person, include that stub so your payment is credited correctly.

Fees assessed on monthly utility bill if service is requested or provided:

How does it work?

1. Gather all your utility bill stubs for each account you want to pay.
2. Add up the amounts on the stubs.
3. Write one check for the total sum.
4. Use an envelope big enough to include all the stubs + check, and put enough postage.
5. Mail everything to:

Fort Collins Utilities
P.O. Box 1580
Fort Collins, CO 80522

Please don’t include spreadsheets or extra paperwork. They slow down processing.

Fort Collins Utilities uses First National Bank to process commercial payments. All they need are the stubs and the check.

• Best for: businesses with just one account to pay.
• For more info, see: Ways to Pay section above, or contact Utilities Customer Accounts.

• Email: UtilitiesCustomerAccounts@fortcollins.gov
• Phone: 970‑416‑4268

Ways to return your completed form:

• Email: utilities_csd@fortcollins.gov

• Direct mail:
  Fort Collins Utilities
  Customer Service Division
  P.O. Box 580
  Fort Collins, Colorado 80522-0580

• Someone calling or coming to your door claiming your bill is past due and that power or water will be shut off unless payment is made immediately.

  • Customers should never make payments or give personal or financial information to unsolicited visitors or callers. If you are called or approached, verify the validity of the information by calling our customer service representatives at 970-212-2900.

• People going door-to-door to set up efficiency assessments or sell solar.

  • Epic Homes and Efficiency Works Homes will never contact you door-to-door to schedule an assessment. If you're approached by someone about scheduling an assessment or participating in the program, ask for identification and call 877-981-1888 to verify the information. You may also report the incident to 970-416-4239 or epichomes@fortcollins.gov

  People calling to claim meter malfunction.

• Utilities representatives will never call or visit your home or business to solicit payment.
• Fort Collins Utilities no longer makes outbound "courtesy" calls to customers with past-due accounts.
• Disconnection notices are mailed and/or emailed (if you have an email address on file with Utilities).
• Past due balances are clearly marked on utility bills.
• Payments can be made online, by calling 970-212-2900 or at 222 Laporte Ave.

Never make payments or give personal or financial information to unsolicited visitors or callers.

If you are suspicious of someone coming to your door or a phone call, report the incident to Fort Collins Police (970-221-6540) and Fort Collins Utilities (970-212-2900) as soon as possible.

• For phone calls: make note of the originating phone number, date, time and any other relevant details to include in your report.
• For door-to-door interactions: ask for identification and note the company and any other identifying marks on their apparel or vehicle, in addition to the date, time and relevant details.

Fort Collins Police also recommend reporting the incident to the Federal Trade Commission.

Fort Collins Utilities customers expressly authorize, and specifically consent to allowing, the City of Fort Collins and/or its outside collection agencies, outside counsel, or other agents to contact them in connection with any and all matters relating to unpaid past-due charges.

Such contact may be made to any mailing address, telephone number, cellular phone number, e-mail address, or any other electronic address that customers have provided, or may in the future provide, to the City.

Customers agree that contact may be made using pre-recorded or artificial voice messages or pre-set e-mail or electronic messages delivered by automated systems.